FREQUENTLY ASKED QUESTIONS
Q. What ticket types do you offer?
A. We offer single journey tickets and day return tickets.
Q. What are your fares?
A. We offer a number of different fares, full details of which can be found here.
Q. Do we have to have an online booking to travel?
A. No. We accept cash & credit/debit card but please have exact fare ready.
Q. Are seats allocated?
A. Seats are not individually allocated. You may sit anywhere on the coach provided the seat is free.
Q. Is the Travel Pass accepted on West Cork Connect?
A. We accept a valid Department of Social Welfare Travel Pass on all services.
Q. What forms of student identification do you accept?
A. We accept the ISIC Card and Student Travel Card. No other forms of student identification are accepted at this time.
Q Are there child fares available?
A. Yes, children under 16 can avail of the student rate. Students aged over 16 must have valid student ID.
Q. I did not receive my ticket after booking online, what should I do?
A. If you booked and paid for a ticket online and have not yet received it, please check your Spam/Trash Folder. If this is unsuccessful please contact us on firstname.lastname@example.org and request to have your ticket resent.
Q. Is there wifi on board?
Q. Are there USB Charging Points on board to charge electronic devices?
Q. Can I eat/drink on board the bus?
A. Out of consideration for your fellow passengers, we would ask that you refrain from eating and drinking on the coach.
Q. Do you have toilet facilities on the bus?
A. We do not have toilet facilities on our coaches
Q. What is your policy on the use of e-cigarettes?
A. We do not permit the use of e-cigarettes on our coaches.
Q. Do you operate wheelchair accessible vehicles?
A. West Cork Connect does not have wheelchair accessible vehicles.
Q. Can I bring my pet on the bus?
A. With the exception of guide dogs, assistance dogs and therapy dogs, we do not allow animals on the bus.
Q. Can I bring a guide dog or assistance dog on the bus?
Guide dogs and Assistance dogs accompanying passengers are permitted to travel on all West Cork Connect services
A Guide dog must be clearly identifiable by official coat and harness. Only one Guide dog or Assistance dog is permitted per passenger.
An Assistance dog must be clearly identifiable either by coat or harness to distinguish it as a strong>working dog and not a pet. The assistance dog is the responsibility of its owner and must be kept under control, whether it is in a harness, leash or carrier. An assistance dog must not block the aisle or travel on a seat
No Pet Dogs or other animals are allowed to travel on board or in the hold of the bus.
Q. Can I bring my bicycle or pram on the bus?
A. There is space for bicycles/prams in the storage compartment underneath the bus.
Q. Where do I put my luggage?
A. Luggage other than hand luggage must be stored in the luggage compartment of the coach.
Q. Do you have a lost property section?
A. Yes, if you have left something behind on the coach please contact us by e-mailing email@example.com or calling us. Please specify the date and time you travelled and provide a description of the item you left behind. We cannot accept responsibility for any lost/stolen items.
Q. What are my rights as a passenger?
EU Regulation 181/2011 provides for a minimum set of rights for passengers travelling by bus and coach services within the European Union. Please click here for our Terms and Conditions